DELIVERY

Which delivery companies do you use?

We use Parceline to deliver goods to UK destinations

Can you deliver to my work address?

Yes we can - simply enter the details of your work address as the shipping address when you order.

I am unable to select next day delivery option

To receive your order the next day you must place the order before 6pm and have a delivery address in the UK.
If you live in the Channel Islands our standard delivery terms are 2 working days.

I am not available to receive delivery

If you are not available, for whatever reason, to receive your order, a card will be left at the delivery address by the courier asking you to arrange re-delivery at your convenience. If you do not contact the courier within 7 days the item will be returned to our depot and a full credit for the goods (excluding the carriage charge) will be issued to the original payment method used for the order.

How do I return goods?

To return goods please complete a returns form for your order which can be found by logging into the Members area. If you have a query you can contact our Returns Department by telephone on 020 7093 1828 or email returns@bbuyer.co.uk.

How can I track the status of my order?

When you place an order an email will be generated and sent out to you automatically with the content of your order and its reference number. To track the status of your order click the link in the email or visit the Track section on the website and enter your order reference number.

What is the latest time I can place an order for next day delivery?

For next day delivery orders can be placed up until 6pm.

When will my order be delivered?

Your order will arrive the next day as long as it has been placed before 6pm and the item(s) are in stock.

MY ACCOUNT

How do I make a complaint?

Please contact our customer service team by telephone (020 7093 1828 ), or email customerservices@bbuyer.co.uk

Who can become a member of bbuyer?

Anyone is welcome to join bbuyer and start to enjoy the benefits of ordering online. To become a member simply click the ‘register’ button on the right hand side of the top navigation bar and follow the instructions.

Do you sell to businesses?

If you are buying on behalf of a business or organisation you can take advantage of a managed business account and discounts for volume orders.
To set up a business account please contact our sales team by telephone 020 7093 1828 or email sales@bbuyer.co.uk.

I have forgotten my password

Click on the 'I forgot my password' link and this will send an auto reply with your log in details to the email account with which you used to register

How do I change my contact details?

To change your contact details simply log in using your username and password, click edit contact details, make the changes and save.

How do I change my email address or login details?

To change your contact or log in details, log in to the Members area and click the ‘Edit My Details’ link. From here you can change your address, telephone number, email and password.

Why do I have to supply a landline telephone number

We request that you include your landline telephone number when registering as a security measure. In the event that we encounter issues regarding payment details or delivery addresses, we will contact you on this number to verify the situation.

PAYMENT

How do I pay for the goods?

You can pay by Credit or Debit

How do I obtain a copy invoice/receipt?

To request a VAT invoice please email our Accounts Dept (accounts@bbuyer.co.uk) including your order reference number and we will send it to you by email.

Do prices include VAT?

Products shipped to the Channel Islands are not charged VAT. Your shopping basket will always show VAT but if you check out with valid Channel Islands postcodes for your billing and shipping address, the VAT charge will be removed. Our standard delivery to the Channel Islands is 2 working days.

Fraudulent transaction

If your credit card statement shows an entry for bbuyer and you have no idea why this charge is there, then it is possible that an unauthorised person may have used your number to buy products from us. If this is the case, please email our web accounts department at accounts@bbuyer.co.uk with the following information:

• The transaction date showing on your statement
• The amount
• The first six digits and the last four digits of your card (please DO NOT type out your full number for security reasons)
• Any other information regarding why/how you think this might have happened

MY ORDER

How do I cancel an order?

Orders can be cancelled at any point before they are processed. To cancel an order, log in to the Members area and click the 'View My Order History' link. If the order you wish to cancel has not been processed, click the 'View' link to view the details of the order. From this page, the order can be cancelled by clicking the 'Cancel Order' link. If an order is cancelled before processing, no money will have been taken from your account.

Only part of my order has arrived?

Contact our Customer Services Department immediately by phone 020 7093 1828 or email customerservices@bbuyer.co.uk

How do I register on the bbuyer website?

To register with bbuyer takes just a few minutes. Click the ‘register’ button on the right hand side of the top navigation bar. You will need the following information: a contact name, telephone number, email address and a password. Your email address will become your username for the website.

THE WEBSITE

I can't find the product that I am looking for on the website?

If you are having trouble locating a product, then contact our sales team for advice by telephone (020 7093 1828) or email sales@bbuyer.co.uk.

How often is the website updated?

Some areas of the website will be updated more regularly than others. Product information will be updated as and when specifications or RRP's change or when new products are introduced. Areas such as news may be updated on a daily basis

How do I find a product on your website?

There are a number of ways to conduct a search:
a) If you are looking for a specific product then type the product code into the keywords field in the search form.
b) If you are browsing a manufacturer's product range then choose the area which the product will fall under (hardware, consumables or AV) and then choose the manufacturer. Leave all other fields blank.
c) To search for a particular type of machine such as fax, choose hardware, all manufacturers and then categories

Who are bbuyer?

bbuyer is the B2C fulfilment arm of Beta Distribution plc, a distributor of office equipment, consumables and audio visual equipment.

How do I find which consumable goes with which machine?

Each consumable is linked to the product/s with which it is used. Select the product you are using, Simply click the link next to the product details which will display the relevant consumables information.

RETURNS/REFUNDS

How do I return a faulty product?

To return a faulty product please complete a returns form for your order which can be found by logging into the Members area. If you have a query you can contact our Returns Department by telephone on 020 7093 1828 or email returns@bbuyer.co.uk. Please take time to read our Terms and Conditions before contacting us.

How do I obtain a refund?

You can obtain a full refund for the cost of the goods if you ship the goods back to us, in a resalable condition, within 14 days. Shipping must be at your own expense. A full credit for the goods (excluding the carriage charge) will be issued back to the original payment method used for the order.